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Please also check our frequently asked questions before contacting us.
Frequently Asked Questions
This is a list of frequently asked questions from our guests. Please have a read and let us know if you still have a query that is not covered here.
We offer approximately 70 outdoor parking spaces. Valet parking service is available for overnight guests at JPY 4,000 per vehicle, per night.
Yes. A designated smoking area is available adjacent to Bar L'Ambent on the Main House Lobby Floor (3rd Floor).
Our team is pleased to assist guests in both Japanese and English.
While the hotel does not have a dedicated nursing room or diaper-changing facility, our team will be happy to assist wherever possible. Please speak with a member of staff during your stay.
Pets are not permitted on the property, with the exception of certified service and guide dogs. If you are traveling with a pet, we would be pleased to recommend nearby pet-friendly accommodations. Please let us know at the time of booking.
Complimentary wheelchairs are available for use within the hotel. Bathing aids, including shower chairs, can also be provided upon request. Accessible guest rooms are available; we kindly ask that you contact us when making your reservation.
Yes. All hotel entrances are either step-free or equipped with ramps, and guest corridors, elevators, and common areas are designed to accommodate wheelchair users.
Accessible restrooms are available at the following locations:
Fitness Gym, 1st Floor, Main House
Opposite Bar L'Ambent, Main House Lobby Floor (3rd Floor)
Adjacent to Rivelaine All-Day Dining, 2nd Floor, Main House
Fitness Gym, 1st Floor, Main House
Opposite Bar L'Ambent, Main House Lobby Floor (3rd Floor)
Adjacent to Rivelaine All-Day Dining, 2nd Floor, Main House
We accept Visa, Mastercard, JCB, American Express, UnionPay, and Diners Club credit cards.
Please contact the hotel directly for the most up-to-date information regarding accepted QR code and electronic payment methods.
Yes. A foreign currency exchange machine is available for guests' convenience within the hotel.
There is no ATM on the hotel premises. Our concierge team will be happy to direct you to the nearest available ATM.
Yes. Upon request, we can provide a secure credit card payment link via email or share our bank transfer details. Please note that payment must be received and confirmed by the hotel prior to the provision of services. Guests wishing to arrange advance payment are kindly requested to contact our Reservations Team at least seven (7) days prior to arrival.
Yes. Extra beds are available for JPY 25,300 per bed, per night, inclusive of tax and service charge.
Yes. The hotel offers one Accessible Deluxe Room (King) and one Accessible Premier Room (King).
Children aged 12 years and under may stay free of charge with an accompanying adult.
No. All guest rooms and public areas, including balconies and terraces, are entirely non-smoking. The use of heated tobacco products is also prohibited.
Guests who wish to smoke may use the designated smoking area located adjacent to Bar L'Ambent on the Main House Lobby Floor (3rd Floor).
Guests who wish to smoke may use the designated smoking area located adjacent to Bar L'Ambent on the Main House Lobby Floor (3rd Floor).
Breakfast: 7:00 a.m. to 11:00 a.m. (last order 10:30 a.m.)
All-Day Dining: 10:00 a.m. to 10:00 p.m. (last order 10:00 p.m.)
All-Day Dining: 10:00 a.m. to 10:00 p.m. (last order 10:00 p.m.)
We would be pleased to assist with arranging babysitting services through a trusted third-party provider. Should you wish to make arrangements, please contact the hotel in advance.
Guests who prefer to arrange their own babysitter are kindly requested to consult with our Concierge Team prior to arrival.
Guests who prefer to arrange their own babysitter are kindly requested to consult with our Concierge Team prior to arrival.
Yes. Children's amenities, including pajamas, toothbrushes, bath amenities, yukata-style loungewear, and slippers, are available upon request.
Age-appropriate amenities can be prepared in advance of your stay. Please advise us of your child's age when making your reservation.
Age-appropriate amenities can be prepared in advance of your stay. Please advise us of your child's age when making your reservation.
Spa treatments are available exclusively to registered hotel guests.
Spa treatments are generally available to guests aged 16 years and older.
Guests under the age of 18 are required to submit a parental consent and waiver form prior to their treatment.
Guests under the age of 18 are required to submit a parental consent and waiver form prior to their treatment.
The following cancellation fees apply to cancellations or changes made after a reservation has been confirmed:
Within 48 hours of the scheduled appointment: 100% of the treatment fee
No-show: 100% of the treatment fee
Please note that any cancellation terms outlined in your reservation confirmation will take precedence.
Within 48 hours of the scheduled appointment: 100% of the treatment fee
No-show: 100% of the treatment fee
Please note that any cancellation terms outlined in your reservation confirmation will take precedence.
Yes. The following amenities are available in the spa facilities:
Facial cleanser
Facial toner
Lotion
Moisturizer
Body lotion
Facial cleanser
Facial toner
Lotion
Moisturizer
Body lotion
Spa treatments are not available during the early stages of pregnancy.
Guests who have reached the stable stage of pregnancy are invited to contact the spa directly to discuss suitable treatment options.
Guests who have reached the stable stage of pregnancy are invited to contact the spa directly to discuss suitable treatment options.
No. The Thermal Springs are a mixed-gender facility and are enjoyed while wearing swimwear.
No. Access to the Thermal Springs is exclusively available to registered hotel guests.
Children aged 4 to 12 may use the Thermal Springs between 9:00 a.m. and 5:00 p.m.
Children under the age of 4 are not permitted to use the facility.
Children under the age of 4 are not permitted to use the facility.
Yes. A dry sauna is available within the Thermal Springs facility.
Yes. Guests with tattoos are generally welcome to use the facilities.
To ensure the comfort of all guests, the hotel may request that tattoos be covered with a rash guard or tattoo cover stickers.
To ensure the comfort of all guests, the hotel may request that tattoos be covered with a rash guard or tattoo cover stickers.
Yes. Swimwear is available for rental.
As quantities and sizes are limited, we recommend bringing your own swimwear whenever possible.
As quantities and sizes are limited, we recommend bringing your own swimwear whenever possible.
The fitness center is available 24 hours a day for registered hotel guests.
Guests must be 16 years of age or older to use the fitness center.
Children under the age of 16 are not permitted to enter the facility, even when accompanied by a parent or guardian.
Children under the age of 16 are not permitted to enter the facility, even when accompanied by a parent or guardian.
Training wear, athletic shoes, and towels are available for guest use.
As quantities and sizes are limited, we recommend bringing your own workout attire and footwear whenever possible.
As quantities and sizes are limited, we recommend bringing your own workout attire and footwear whenever possible.
Breakfast is served at RIVERINE, our all-day dining restaurant located on the 2nd Floor of the Main House.
No. Breakfast reservations are not required.
Yes. Children aged 5 and under may enjoy the breakfast buffet complimentary.
Special children's pricing is available for guests aged 6 to 12. Guests aged 13 and above are charged the standard adult rate.
Special children's pricing is available for guests aged 6 to 12. Guests aged 13 and above are charged the standard adult rate.
No. Breakfast is exclusively available to registered hotel guests.
Yes. In-room dining is available during the following hours:
Breakfast Menu
7:00 a.m. to 11:00 a.m. (Last Order: 10:30 a.m.)
Lunch & Dinner Menu
10:00 a.m. to 10:00 p.m. (Last Order: 10:00 p.m.)
Breakfast Menu
7:00 a.m. to 11:00 a.m. (Last Order: 10:30 a.m.)
Lunch & Dinner Menu
10:00 a.m. to 10:00 p.m. (Last Order: 10:00 p.m.)
Reservations are available exclusively to registered hotel guests.
Guests staying at the hotel are welcome to dine in the hotel-provided loungewear.
For the comfort of all guests, bathrobes and slippers are not permitted in the restaurants.
For the comfort of all guests, bathrobes and slippers are not permitted in the restaurants.
The following cancellation charges apply to restaurant reservations:
2 days prior to the reservation date: 50% of the reservation value
1 day prior to the reservation date: 70% of the reservation value
On the reservation date or in the event of a no-show: 100% of the reservation value
2 days prior to the reservation date: 50% of the reservation value
1 day prior to the reservation date: 70% of the reservation value
On the reservation date or in the event of a no-show: 100% of the reservation value
Yes. Private dining rooms, accommodating up to eight guests each, are available at:
Sankei Kaiseki
RIVERINE
Please contact us for availability and reservations.
Sankei Kaiseki
RIVERINE
Please contact us for availability and reservations.
Children aged 12 and under are not permitted at:
The counter seating at Sankei Kaiseki
Sankei Sushi
Guests of all ages are welcome at:
Table seating in Sankei Kaiseki
Sankei Teppanyaki
RIVERINE
Children are welcome at Bar LAMBENT until 8:00 p.m.
The counter seating at Sankei Kaiseki
Sankei Sushi
Guests of all ages are welcome at:
Table seating in Sankei Kaiseki
Sankei Teppanyaki
RIVERINE
Children are welcome at Bar LAMBENT until 8:00 p.m.
Yes. Children's menu options are available at RIVERINE and through In-Room Dining.
Yes. All restaurants welcome guests using wheelchairs and strollers.
Please note that table configurations, seating arrangements, and children's policies may vary by restaurant and seating area. We recommend contacting us in advance to discuss any specific requirements.
Please note that table configurations, seating arrangements, and children's policies may vary by restaurant and seating area. We recommend contacting us in advance to discuss any specific requirements.
Yes. We will do our best to accommodate dietary requirements and preferences whenever possible.
We kindly ask that all dietary requests be communicated in advance of your visit.
For halal-certified ingredients, advance arrangements are required. As these ingredients are not regularly stocked on-site, requests must be made at least one week prior to your reservation.
We kindly ask that all dietary requests be communicated in advance of your visit.
For halal-certified ingredients, advance arrangements are required. As these ingredients are not regularly stocked on-site, requests must be made at least one week prior to your reservation.
No. All restaurants and bars throughout the hotel are entirely non-smoking.
Guests who wish to smoke may use the designated smoking area located adjacent to Bar LAMBENT on the Main House Lobby Floor.
Guests who wish to smoke may use the designated smoking area located adjacent to Bar LAMBENT on the Main House Lobby Floor.
Contact Us
Please feel free to contact us regarding inquiries about the following:
HOTEL THE MITSUI HAKONE
450-1 Kowakudani, Hakone-machi,
Ashigarashimo-gun, Kanagawa 250-0406, Japan
TEL +81 460 83 3111
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